FAQs.
Patient Portal
- Our Patient Portal is a secure and convenient online platform designed to enhance your healthcare experience. With the portal, you can:
- Access Your Health Records: View your medical history, lab results, and treatment plans anytime, anywhere.
- Schedule Appointments: Easily book, reschedule, or cancel appointments with your healthcare provider.
- Communicate Securely: Send and receive messages to and from your healthcare team, ensuring your questions and concerns are addressed promptly.
- Manage Prescriptions: Request prescription refills and view your current medications.
- Update Personal Information: Keep your contact details, insurance information, and medical history up to date.
- Your privacy and security are our top priorities, and the portal is designed to protect your personal health information. Log in today to take an active role in managing your health! Ask your healthcare team to set up access.
How can I request my health information and medical records?
Completion of the AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION document to authorize the disclosure and/or use of health information about you.
Failure to provide all information requested may invalidate this Authorization.
This authorization is necessary to comply with the terms of the Confidentiality of the Medical Information Act of 1981, Civil Code Section 56 et seq. and the Health Insurance Portability and Accountability Act (HIPAA) of 2003
Download, complete, print, and bring this form to a Neighborhood Healthcare site. Requests may take up to two weeks to process.
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (FROM)
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (TO)
What is a vaccine?
A vaccine is a product that stimulates your immune system to produce antibodies, exactly like it would if you were exposed to the disease. After getting vaccinated, you develop immunity to that disease, without having to get the disease first. This is what makes vaccines such powerful medicine. Unlike most medicines, which treat or cure diseases, vaccines prevent them.
Why should I get the vaccine?
You can reduce your risk of infection, disease, hospitalization, severe complications, and even death by getting vaccinated. The early results for the vaccine clinical trial indicate 74-95% efficacy at preventing COVID-19 symptoms.
Who should get the COVID vaccine?
The U.S. Food and Drug Administration (FDA) has authorized the COVID-19 vaccines emergency use in individuals 12 years of age and older.
How much will it cost to receive a COVID-19 vaccine?
There will be no cost associated with the COVID-19 vaccine.
Patients FAQs.
Patient Portal
- Our Patient Portal is a secure and convenient online platform designed to enhance your healthcare experience. With the portal, you can:
- Access Your Health Records: View your medical history, lab results, and treatment plans anytime, anywhere.
- Schedule Appointments: Easily book, reschedule, or cancel appointments with your healthcare provider.
- Communicate Securely: Send and receive messages to and from your healthcare team, ensuring your questions and concerns are addressed promptly.
- Manage Prescriptions: Request prescription refills and view your current medications.
- Update Personal Information: Keep your contact details, insurance information, and medical history up to date.
- Your privacy and security are our top priorities, and the portal is designed to protect your personal health information. Log in today to take an active role in managing your health! Ask your healthcare team to set up access.
How can I request my health information and medical records?
Completion of the AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION document to authorize the disclosure and/or use of health information about you.
Failure to provide all information requested may invalidate this Authorization.
This authorization is necessary to comply with the terms of the Confidentiality of the Medical Information Act of 1981, Civil Code Section 56 et seq. and the Health Insurance Portability and Accountability Act (HIPAA) of 2003
Download, complete, print, and bring this form to a Neighborhood Healthcare site. Requests may take up to two weeks to process.
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (FROM)
AUTHORIZATION FOR USE OR DISCLOSURE OF HEALTH INFORMATION (TO)
What services are available at Neighborhood Healthcare?
Neighborhood Healthcare offers a wide range of quality health care and wellness services including Primary Care, Behavioral Health, Dental Care, Women’s Health, Pediatrics, Chiropractic, Podiatry, Acupuncture, Vision, Tattoo Removal, Pharmacy, Laboratory, and more. For descriptions and locations that offer services, visit our Services page.
Where are you located?
Visit our Locations page for services, to find a doctor, hours of operation, and directions for each of our locations throughout San Diego and Riverside counties.
What are your hours?
Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30 am to 5:00npm at 833-867-4642.
What languages do you speak?
All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 833-867-4642, or visit Locations or Find a Doctor.
Providers FAQs.
What languages do you speak?
All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 833-867-4642, or visit Locations or Find a Doctor.
What can I expect during my visit?
Regardless of which Neighborhood location you visit, you will be greeted by a friendly and welcoming member of our front desk staff. They will get you checked in and process your insurance and/or payment. A member of our medical or dental staff will bring you back to our clinical area, gather your relevant medical history, and, depending on what type of care you need, conduct an examination, perform diagnostic test(s), and/or administer a vaccination. Your health care provider will review your results with you and provide instructions and recommendations. This may include a prescription that you can fill at a Neighborhood pharmacy or the pharmacy of your choice.
Can I bring my children to my appointment?
Yes. Children are welcome at all Neighborhood locations.
Locations FAQs.
Where are you located?
Visit our Locations page for services, to find a doctor, hours of operation, and directions for each of our locations throughout San Diego and Riverside counties.
What are your hours?
Each of our locations has different hours of operation. For more information on location hours, click here. Our Patient Navigation Center is available to assist you Monday through Friday from 7:30 am to 5:00npm at 833-867-4642.
What languages do you speak?
All Neighborhood locations offer services in English and Spanish. Other locations and providers offer services in Arabic, Kurdish, Mandarin, Taiwanese, Tagalog, Italian, and Gujarati. For more information on which providers and locations offer which languages, call 833-867-4642, or visit Locations or Find a Doctor.
Do I need to make an appointment?
You can Schedule Online, call 833-867-4642, or log in to your Patient Portal. Our skilled and compassionate team will assist you with appointment scheduling, connect you to important specialty services, and answer your questions. Our patient navigation center call center is available Monday through Friday, 7:30 a.m. to 5 p.m.
How do I make an appointment?
New patients can make an appointment by calling 833-867-4642. Existing patients can call or scheduling online. Same-day appointments are available on a first come, first served basis.
How do I cancel an appointment?
You can cancel your appointment by logging into your patient portal, calling 833-867-4642, or by text. To cancel by text, follow the instructions in your appointment reminder text message.